Shipping policy

Shipping Policy

Effective Date: August 6, 2026

This Shipping Policy applies to merchandise purchased from ProBuilds Custom LLC.

Order Processing

Orders are generally processed within 3 business days, excluding weekends and federal holidays.

Processing times may be longer during:

Product launches
Promotional entry events
Limited-edition releases
Holidays
High-volume periods
Preorder or made-to-order sales

A product page may identify a different processing estimate. When that happens, the product-page estimate controls.

Shipping Rates

Shipping charges are calculated and displayed during checkout.

Available shipping methods and rates may depend on:

Delivery address
Package size and weight
Products ordered
Shipping carrier
Promotional offers

Delivery Estimates

Delivery estimates begin after the order has been processed and transferred to the carrier.

Carrier delivery dates are estimates and are not guaranteed by ProBuilds Custom LLC.

Weather, carrier interruptions, holidays and other events outside our control may delay delivery.

Tracking

When tracking is available, tracking information will be sent to the email address or telephone number provided during checkout.

Tracking information may take time to update after a shipping label is created.

Address Accuracy

Customers are responsible for submitting a complete and accurate shipping address.

Contact giveaways@probuildscustom.com immediately when an address correction is needed. We cannot guarantee an address can be changed after an order is submitted.

Customers may be responsible for additional costs resulting from:

Incorrect addresses
Incomplete addresses
Refused packages
Unclaimed packages
Reshipment requests

Delivered, Missing or Stolen Packages

If tracking shows a package as delivered but you cannot locate it:

Confirm the shipping address on the order.
Check with household members and neighbors.
Check all entrances and package areas.
Contact the shipping carrier.
Contact us at giveaways@probuildscustom.com.

We will review available tracking and shipment information. Replacements or store credit are not guaranteed and may be issued at our discretion, subject to applicable law.

Lost or Damaged Shipments

Report shipping damage or a package believed to be lost by emailing giveaways@probuildscustom.com.

Include:

Order number
Tracking number
Description of the issue
Photographs when applicable

Do not discard damaged packaging while a claim is under review.

Domestic and International Shipping

We currently ship to locations offered during checkout.

International customers, when international shipping is available, are responsible for:

Customs duties
Import taxes
Brokerage fees
Local charges

International delivery times may vary due to customs processing.

Preorders

Preorder merchandise may have longer processing and delivery times.

Estimated shipping periods will be displayed on the product page when available. Orders containing both preorder and in-stock merchandise may ship together when the preorder merchandise becomes available.

Shipping Delays

We will comply with applicable laws relating to delayed or unshipped merchandise.

When legally required, customers will be offered the opportunity to consent to the delay or cancel the affected unshipped merchandise and receive the applicable refund. The FTC requires online sellers to have a reasonable basis for their advertised shipping time, or generally ship within 30 days when no time is stated.

Giveaway Entries

Shipping delays do not independently create additional giveaway entries.

Entries associated with orders are governed by the applicable Official Rules. Cancelled, returned, disputed or charged-back orders may have their associated entries voided.